J-KOPI (Jember Kota Pintar)
Citizen-facing smart city mobile app for Jember Regency's Dinas Komunikasi dan Informatika (Diskominfo), aggregating government news, service directories, complaint routing, and event calendars.
Perumdam Mobile
Customer service app for Perumdam Lawu Tirta Magetan utility customers to view billing history, submit categorized complaints with photos, and track resolution status.
Outcomes
- Created a trackable digital complaint and account-service flow for utility customers.
- Built complaint routing by category and severity so submissions reach the correct department directly, with priority handling for urgent service disruptions.
- Integrated read-only billing data from the company's existing billing system, giving customers account and usage visibility without write access that could cause billing errors.
