J-KOPI (Jember Kota Pintar)
Citizen-facing smart city mobile app for Jember Regency's Dinas Komunikasi dan Informatika (Diskominfo), aggregating government news, service directories, complaint routing, and event calendars.
J-Tras1e
Transportation information and vehicle towing request app for the Jember Regency Department of Transportation (Dinas Perhubungan), with citizen request flow, dispatcher queue, and driver navigation.
Outcomes
- Combined transportation information and towing-service workflows into a single coordinated app.
- Built a multi-role dispatch system — citizen request, staff queue management, and driver navigation — replacing a phone-and-paper towing process with digital coordination.
- Designed a towing assignment algorithm accounting for driver location and availability, with cancellation flows and exception notes to handle edge cases without blocking the queue.
